FAQ
Frequently Asked Questions
Have a question? We've got answers! Browse our most frequently asked questions below.
ORDERS & SHIPPING
Q: How long does shipping take?
A: Standard shipping takes 5-8 business days. Expedited shipping (2-3 business days) is also available at checkout. We ship from our US warehouse.
Q: Do you offer free shipping?
A: Yes! We offer FREE standard shipping on all orders over $50. For orders under $50, a flat rate of $5.99 applies.
Q: Do you ship internationally?
A: Currently, we ship within the United States only. International shipping is coming soon!
Q: Can I track my order?
A: Absolutely! Once your order ships, you'll receive a tracking number via email. You can track your package directly on our website.
RETURNS & REFUNDS
Q: What is your return policy?
A: We offer a 30-day hassle-free return policy. If you're not 100% satisfied, simply contact us and we'll make it right.
Q: How do I start a return?
A: Email us at info@thehomelypicks.com with your order number and reason for return. We'll send you a prepaid return label within 24 hours.
Q: When will I receive my refund?
A: Refunds are processed within 5-7 business days of receiving your returned item. You'll receive an email confirmation once processed.
PRODUCTS
Q: Are your products high quality?
A: Yes! Every product at HOMELY PICKS is carefully selected and tested to meet our premium quality standards. We only sell products we'd be proud to have in our own homes.
Q: Do your products come with a warranty?
A: Most products include a manufacturer's warranty. Specific warranty details are listed on each product page.
Q: What if my item arrives damaged?
A: We're so sorry if that happens! Please email us at info@thehomelypicks.com within 48 hours with a photo of the damage, and we'll send a replacement right away.
ACCOUNT & PAYMENTS
Q: What payment methods do you accept?
A: We accept all major credit cards (Visa, Mastercard, American Express, Discover), PayPal, Apple Pay, and Google Pay.
Q: Is my payment information secure?
A: Absolutely. Our store uses SSL encryption and we never store your credit card information. Your security is our top priority.
Still have questions? Contact us at info@thehomelypicks.com or use our Contact form. We typically respond within 24 hours!